Thank you for shopping with BerberEdge.com. We appreciate your business. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1 Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it.
1.2 Time Frame: You have 14 calendar days to return an item from the date you received it.
2. Refunds
2.1 Processing Time: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2.2 Refund Method: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping Costs
3.1 Original Shipping: The original shipping cost is non-refundable.
3.2 Return Shipping: You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.
4. Contact Us
4.1 Initiating a Return: To initiate a return, please contact us at contact@berberedge.com. Provide your order number, the item you want to return, and the reason for return.
4.2 Return Authorization: We will provide you with the necessary instructions and return authorization.
5. Exceptions
5.1 Customized or Personalized Items: Unfortunately, we cannot accept returns on customized or personalized items unless there is a defect or error on our part.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
7. Changes to the Return Policy
We reserve the right to update our Return Policy. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
8. Contact Information
If you have any questions or concerns regarding our Return Policy, please contact us at contact@berberedge.com.
By making a purchase with BerberEdge.com, you agree to and accept the terms of our Return Policy. If you do not agree to these terms, please do not make a purchase.