Thank you for shopping with BerberEdge.com. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
1.1 Non-Refundable Items: Some items are non-refundable, including but not limited to:
Customized or personalized items unless there is a defect or error on our part.
1.2 Time Frame: To be eligible for a refund, you must contact us within 14 calendar days of receiving your item.
2. Refund Process
2.1 Contact Us: To initiate a refund, please contact us at [Your Contact Email]. Provide your order number, the item you want to refund, and the reason for the refund.
2.2 Return Authorization: We will provide you with the necessary instructions and return authorization.
2.3 Inspection: Once we receive your returned item, we will inspect it and notify you about the status of your refund.
2.4 Refund Method: If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Refund Exceptions
3.1 Shipping Costs: Original shipping costs are non-refundable.
3.2 Return Shipping: You are responsible for paying your shipping costs for returning your item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
5. Changes to the Refund Policy
We reserve the right to update our Refund Policy. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at contact@berberedge.com.
By making a purchase with BerberEdge.com, you agree to and accept the terms of our Refund Policy. If you do not agree to these terms, please do not make a purchase.